mySU Frequently Asked Questions


What is mySU?

Scripture Union has replaced four separate databases (one being Mission Control) with mySU, to bring all missions, camps and schools volunteers, plus donors, prayers and subscribers together in a single web-based system. This will reduce duplication, mistakes and save time for volunteers and staff.


Is it Finished Yet?

No. mySU is a huge project, and so far we have launched the new website, imported all volunteers, donors, prayers and subscribers from the other four databases, enabled online donations, and application to join mission, camp and schools teams. But there are more components to finish and we would appreciate your patience and understanding as we finish them.


How Do I Get Help?

Please read the guides listed below before asking for help, if you still need assistance, email


How Do I Provide Feedback?

We really appreciate those who have provided feedback, as it helps us improve the system. Email feedback to


Do Existing Team Members already in Mission Control have to register again?

No, their details have been imported into mySU, but they will need to complete a new PED form.
Ask existing team members to follow this guide:
http://www.sunsw.org.au/teams/currentmembersguide


How Do Existing Team Members say they are coming on team again this year?

This functionality is still being built – they will have to let you know verbally.


How Do New Team Members Apply?

Ask new team members to follow this guide:
http://www.sunsw.org.au/teams/newmembersguide


How to Team Kids Under 18 Apply?

This functionality is still being built, so for now parent can register for their children and enter N/A in any mandatory fields that do not apply.


Borrowed Items for Insurance?

This functionality is still being built, so for now complete this form:
http://www.sunsw.org.au/teams/borroweditems


Medical Forms & Dietary Requirements?

This functionality is still being built, so for now complete this form:
http://www.sunsw.org.au/teams/medicalform


Why Do I See Old Team Members When Looking At A Team List?

Currently, you see all team members who have been on your team since Mission Control began. To show a list of team members for this 2012/3 mission season, you can make a "Group" with a current team members, then you can filter by group. Follow this guide:
http://www.sunsw.org.au/teams/directorguide


How Do I Make A Team Address List?

Make a group as shown above, filter the team list by that group, then export members to excel and print or email to distribute to team members.


Where Do I Enter Team Emergency Contacts?

This functionality is still being built, so for now you can email this information to your team members, or give them a printed version.


How Do I List Songs We Use For CCLI?

This functionality is still being built, so for now simply keep a spreadsheet of the songs you use for audit purposes.